Timezone + Connectivity issue

Incident Report for CloudFactory

Resolved

This incident has been resolved.
Posted Apr 18, 2025 - 20:00 CEST

Monitoring

- timezone: identified and fix will be implemented. All reservations from today will show 2 hours too late, so we will manually update them today.
- orange 4g dns: fix implemented by using a different prive dns server : dns.google . This avoids using the orange 4g dns servers.
Posted Apr 18, 2025 - 12:49 CEST

Identified

We are experience 2 behaviours which we are fixing right now
- time zone is 2 hours off for new reservations
- orange 4g is not connecting to the new server on all tablets
Posted Apr 18, 2025 - 12:22 CEST
This incident affected: ICEcloud (ICEcloud) and ICEtruck (ICEtruck).